PPT Slide
Customer’s “Razor Chart” Formed the Basis for FWV QFD
This version of the customer “razor chart” was used to construct the FWV QFD application.
The Aircraft Payoffs were the starting point, and the process linked these to the Sub-Area Goals to the TEOs , through a series of two matrices. A unique feature of the FWV QFD is that the customer’s hierarchy was immediately compatible with the QFD process.
No manipulation was done on any of the customer Aircraft Payoffs, Sub-Area Goals or TEOs. A definition, however, was drafted for each and reviewed with the customer for accuracy during the 4-5 Aug 97 customer / Boeing STL meeting.
Notes: