PPT Slide

• QFD is:
  • a matrix-based decision analysis tool
  • a structured, problem-solving process for exploring solutions to complex problems
  • a means of capturing expert judgment in order to prioritize options
  • based on a team approach

• QFD is not:
  • a black box
  • a software package
  • the “answer”

Please Remember QFD is a Method - Not a Panacea

Boeing

• Strategy

• Programs

• Product Lines

QFD for:

Customers repeatedly express satisfaction with the enhanced team communication and documentation

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