PPT Slide
Relationship Matrix Uses Symbols to Relate HOWs to WHATs
Once the project is mapped into a QFD matrix format and each axis element identified and defined, the relationships inside each matrix can be scored.
Typically the scores capture the intensity of how well a solution option is able to satisfy an objective. Direct contributions are first assessed, then the strength of the contribution.
The QFD process emphasizes drivers (“STRONG”s) and discussion should focus on those matrix cells where there is disagreement on whether or not a “STRONG” score should be assigned. Discussing “MODERATE”s verses “WEAK”s is of limited value. There is no value in discussing a “WEAK” verses a “NONE”.
Notes: