PPT Slide
QFD is Documented in a “House of Quality”
The Boeing St. Louis FWV team has based the FWV technology prioritization process on a widely accepted system engineering tool known as Quality Function Deployment (QFD).
QFD is a popular and accepted tool used by industry to facilitate interdisciplinary interaction to identify the best overall solution to a stated problem. QFD is a structured, matrix-based process for exploring solutions to complex problems with negotiable aspects. A key attribute is its ability to document the decision process, thus providing an audit trail. The key to a successful application of QFD lies in the collaborative capturing of accurate definitions for each element that populates each axes of each matrix.
The process normally is completed in a sequential series of steps starting with the “WHATs”. For the final matrix in the FWV technology prioritization, the “WHATs” are the Technology Element Objectives (TEO) and the “HOWs” are the set of technologies. The priority of the TEOs, completed at the 4-5 Aug 97 customer / Boeing STL meeting, was withheld so as to not influence the prioritization of the technologies completed at the 21-22 Aug 97 customer / Boeing STL meeting.
The matrix-based format of QFD also allows examination of a project at increasing levels of detail. The outputs of one matrix can be mathematically liked to the inputs of a following matrix. The FWV QFD linked three matrices together in this manner.
Notes: